The artifacts below represent typical deliverables that inform UX efforts during a project’s life cycle. I have more examples that I cannot publish on this site but can share during a face-to-face meeting.

User Persona

A prominent information security (infosec) consulting firm contracted me to overhaul the UI for a complex, data-intensive application that had been used only internally for several years, but would be marketed for licensed use when relaunched.

I created a user persona to communicate to the development and product teams that the new primary user would differ from the security consultants who had been using the original application.

Task and Data Flow

To identify new data and UI requirements, as well as updates to existing components needed to accommodate a proposed custom quoting feature for digital print projects, I organized a white-boarding session to capture all primary use cases and expected outcomes.

User Journey

When planning the user experience for a new small business dashboard and suite of online marketing tools, the UX team needed to account for many user scenarios, such as new users v. authenticated users and the browse v. buy experience.